How Your Order Reaches You

Purchasing high-value outdoor living products is different from buying online. At Veldora Haven, the process is designed to match the scale and permanence of what you are buying — structured, unhurried and with a person available at each stage.

1. A Conversation Before You Commit

For most of what we sell, we ask you to speak with us before placing an order. Not as a sales call — as a specification review. We will confirm that the product you have selected is the right one for your space, discuss lead times honestly, and talk through the delivery and installation requirements for your specific site. There is no obligation and no pressure.

2. Manufacture and Dispatch

Your order is placed with the manufacturer after payment confirmation. The products we carry are made by specialist workshops across Europe and North America — most build to order rather than holding large inventories, which is why the lead times are what they are. We confirm the expected dispatch date with you when we place the order and update you if anything changes.

3. Scheduled Delivery to Your Door

Large-format goods are delivered by specialist pallet freight on a pre-agreed date. We call you 48–72 hours in advance to confirm the delivery window, review the access route and agree on a precise time. For products that require positioning — saunas, hot tubs, kitchen islands — our white-glove placement service covers the full journey from the vehicle to the installation position.

4. Warranty and Aftercare

Every product carries the manufacturer's warranty. If something needs attention during the warranty period, you contact us — we manage the process with the manufacturer on your behalf. You should not have to navigate a foreign factory's claims process.

Questions? Email info@veldorahaven.com or call +45 60 14 37 57.